How do you find the emails?
We use a variety of methods to find the emails, including looking for them on web pages and sourcing them from different external services. We also validate them with the email server.
Is sending cold emails legal?
Generally speaking yes, provided that it is in a business to business context. You cannot send cold emails to consumers, need to reach out to each lead individually (no mass emails), and need to check your country's spam laws. Note that as per our Terms you will be liable for any misuse of our software, and accept all liability for compliance with all relevant spam laws.
Can I upgrade / downgrade or cancel?
You can upgrade or downgrade your plan at any time! Changing plan will shift your billing period so you can start using credits right away! If you cancel, you'll be able to continue using your credits until the end of your billing period.
What's your refund policy?
Reach out to us within 14 days of any charge to get a refund proportional to your usage. No questions asked.
How many free credits do I get?
If you try a search from the homepage, you'll get 20 free verified emails. Get in touch for a larger trial.
How long do CSV files take to process?
We aim to process up to 5 thousands rows per hour. Depending on the load from other files it might take longer to process.
What is a “credit” on Anymail finder?
A credit is a verified email. All plans come with unlimited unverified emails, and you will be charged one credit when the email we return is server verified.
What is a “verified email”?
Verified emails are emails we have directly validated with the server and that have a very low bounce rate. These are the only emails we charge for, as we are committed to accurate data.
Can I share my account with my team?
Yes! By selecting any of our Team plans, you will get to share your plan with the rest of your team.
How do rollovers work?
On all our plans, if you don't use your credits one particular month, you'll be able to use them for as long as you don't downgrade or unsubscribe.