The two most common reasons a card gets flagged

  1. The country the card was issued in is different from where it's being used.
  2. The IP has been flagged as High Risk.

What to do next?

Notify us in the chat box and we'll then take a look at the account. If necessary, we'll run a fraud check. 

How does the fraud check work?

  1. We'll run a test charge against the account.
  2. A three digit number will appear on your online bank statement.
  3. Tell us the number and if it matches our records, we'll process the payment.


Did this answer your question?