What's the difference between verified and not-verified emails?
How do you find the emails?
We use a variety of methods to find the emails, including looking for them on web pages and sourcing them from different external services. We also validate them with the email server.
Can I buy credits one-off?
The one-off plan would mean that the credits expire after 30 days.
If you subscribe to the monthly plan, all unused credits rollover month after month.
There are occasionally special offers where you buy credits to use over the year on top of the regular plans that have annual options. You can see these by signing in and clicking on 'upgrade' at the top.
I have a file with 2,000 rows, how much will it cost to find emails?
There are several pricing options.
You can pay for just the credits in the file, or you can buy a one-off plan where the credits expire after 30 days or you can buy a monthly subscription
If you pay for just the credits in the file it's priced on an arc so we can't tell you the exact amount now but you can upload the file for free to see that figure and all the pricing options.
What should you do with your file?
Upload the file for free now and the system will see how many verified emails it contains and give you all the pricing options. Choose one then.
How do the credits work?
The basic rule to remember
The basic rule is we ONLY charge a credit for verified results and it does not matter how many results are returned.
When you enter a single search, which results cost a credit and how many?
1 verified email? 1 credit
3 verified emails? 1 credit
25 verified 'found on web emails? 1 credit
1 unverified pattern guessed email? 0 credits
25 unverified 'found on web' emails? 0 credits
Can I upgrade / downgrade or cancel?
You can upgrade or downgrade your plan at any time! Changing plan will shift your billing period so you can start using credits right away! If you cancel, you'll be able to continue using your credits until the end of your billing period.
What's your refund policy?
Reach out to us within 14 days of any charge to get a refund proportional to your usage. No questions asked.
How many free credits do I get?
If you try a search from the homepage, you'll get 20 free verified emails. Get in touch for a larger trial.
Can I upload a file? For free?
You can upload a file for free and the system will tell you how many verified emails that file contains.
Then you can download a sample using your free credits.
This way, you don't need to pay to confirm it all works and once you know it works, see the pricing options on downloading the rest.
What columns do I need in the file I want to upload?
Once you upload the file, it will give you instructions.
You don't need to remove any of your current data from the file, you just need to minimally have a column with websites or company names.
Ideally you should have person's name or job title and website but it can be person's name and company name.
You can also upload just the website or just the company name.
Some people have a list of websites in one column and paste CEO into the next column all the way down and upload that.
It can process up to 5,000 an hour.
How long do CSV files take to process?
We aim to process up to 5 thousands rows per hour. Depending on the load from other files it might take longer to process.
What is a “credit” on Anymail finder?
A credit is a verified email. All plans come with unlimited unverified emails, and you will be charged one credit when the email we return is server verified.
If you only enter in a website and it returns 20 verified emails, that still only costs 1 credit.
What is a “verified email”?
Verified emails are emails we have directly validated with the server and that have a very low bounce rate. These are the only emails we charge for, as we are committed to accurate data.
Can I share my account with my team?
Yes! By selecting any of our Team plans, you will get to share your plan with the rest of your team.
How do rollovers work?
On all our plans, if you don't use your credits one particular month, you'll be able to use them for as long as you don't downgrade or unsubscribe.
Can you do higher plans? Greater than 100k?
We can do higher plans. Let us know how many credits you need and we'll quote you.
Can you find me leads for...
Anymail finder finds and verifies emails when you enter in name or job title and a website.
For example, you can enter in: CEO, Airbnb.com
If you can find a list of the right websites, then it's easy to turn that into leads.
Here are some ways to get lists of the right websites:
And here is a big giant popular list: https://blog.anymailfinder.com/how-to-search-for-an-email-address-7d2d69097a82
Why must I add a credit card?
We ask for the credit card for verification only.
We only do this for certain IP ranges or areas that have been flagged or if you're using a VPN.
It does not take money from the account but only blocks a number between 0.01 and 9.99 on your account, similar to a booking reservation system. It's unblocked after 7 days.
How do I cancel my subscription?
You can cancel your subscription by going to your account settings, under billing. There's a cancel button there.
If you can't see one for any reason, it means you've either already cancelled or purchased one-off credits so there won't be any more charges.
How can I delete my account?
We can delete your account for you. Ping us on our live chat system and we'll do that for you within the next 48 hours.
Can I pause my subscription?
You can pause your subscription for one month and you won't be able to use your account during that month.
You can do this by going to your billing section, clicking 'cancel' and then choosing the 'pause' option. This will pause your account for 1 month and you get to keep all your rollover credits. It will auto-start after that month.
Why can't you find some emails?
On average we find and verify 1 in 4 or 5 queries and find pattern guessed emails for a couple of the others.
Not every server allows verification and when we can't verify the email we'd try and return a free pattern matched email which has a delivery rate of over 70%.
We're more likely to find an email if you enter in a website rather than a company name. It does work best for medium / large companies.
It's best to upload a file to see a full set of results.